CVE-2025-2493
📋 TL;DR
This path traversal vulnerability in Softdial Contact Center allows attackers to manipulate the 'id' parameter in the '/softdial/scheduler/load.php' endpoint to access sensitive files outside intended directories. Organizations using vulnerable versions of Softdial Contact Center are affected, potentially exposing configuration files, credentials, or other sensitive data.
💻 Affected Systems
- Softdial Contact Center
📦 What is this software?
⚠️ Risk & Real-World Impact
Worst Case
Complete system compromise through access to configuration files containing credentials, database access, or execution of arbitrary code.
Likely Case
Unauthorized access to sensitive files containing configuration data, user information, or system credentials.
If Mitigated
Limited access to non-critical files or complete prevention if proper input validation and access controls are implemented.
🎯 Exploit Status
Requires knowledge of the endpoint and ability to manipulate parameters
🛠️ Fix & Mitigation
✅ Official Fix
Patch Version: Check vendor advisory for specific patched version
Vendor Advisory: https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center
Restart Required: No
Instructions:
1. Review vendor advisory for patched version. 2. Apply vendor-provided patch. 3. Verify the fix by testing the vulnerable endpoint.
🔧 Temporary Workarounds
Input Validation
allImplement strict input validation on the 'id' parameter to prevent directory traversal sequences
Access Control
allRestrict access to the '/softdial/scheduler/load.php' endpoint to authorized users only
🧯 If You Can't Patch
- Implement web application firewall (WAF) rules to block path traversal patterns
- Isolate the affected system from sensitive networks and implement network segmentation
🔍 How to Verify
Check if Vulnerable:
Test the '/softdial/scheduler/load.php' endpoint with path traversal payloads in the 'id' parameterCheck Version:
Check Softdial Contact Center version through administrative interface or configuration filesVerify Fix Applied:
Retest the endpoint with path traversal payloads after applying patches or workarounds📡 Detection & Monitoring
Log Indicators:
- Unusual access patterns to '/softdial/scheduler/load.php' with suspicious 'id' parameter values
- Failed attempts to access restricted files
Network Indicators:
- HTTP requests to the vulnerable endpoint with path traversal sequences in parameters
SIEM Query:
source="web_logs" AND uri="/softdial/scheduler/load.php" AND (param="id" AND value CONTAINS "../" OR "..\" OR "%2e%2e%2f")