CVE-2025-24389
📋 TL;DR
This vulnerability causes sensitive information to be inadvertently logged and emailed to administrators when upstream library errors occur in OTRS systems. It affects OTRS 7.0.X, 8.0.X, 2023.X, 2024.X, and ((OTRS)) Community Edition 6.0.x. Products based on the Community Edition are also likely affected.
💻 Affected Systems
- OTRS
- ((OTRS)) Community Edition
⚠️ Manual Verification Required
This CVE does not have specific version information in our database, so automatic vulnerability detection cannot determine if your system is affected.
Why? The CVE database entry doesn't specify which versions are vulnerable (no version ranges provided by the vendor/NVD).
🔒 Custom verification scripts are available for registered users. Sign up free to download automated test scripts.
- Review the CVE details at NVD
- Check vendor security advisories for your specific version
- Test if the vulnerability is exploitable in your environment
- Consider updating to the latest version as a precaution
⚠️ Risk & Real-World Impact
Worst Case
Sensitive data such as credentials, API keys, or personal information could be exposed in logs and emails, potentially leading to data breaches or credential theft.
Likely Case
Administrators receive emails containing sensitive information that could be intercepted or accessed by unauthorized personnel with access to mail systems or log files.
If Mitigated
With proper access controls and log monitoring, exposure is limited to authorized administrators, though the sensitive data remains in logs.
🎯 Exploit Status
Exploitation doesn't require attacker action - it occurs naturally when upstream library errors happen. The risk is information exposure rather than system compromise.
🛠️ Fix & Mitigation
✅ Official Fix
Patch Version: Check vendor advisory for specific patched versions
Vendor Advisory: https://otrs.com/release-notes/otrs-security-advisory-2025-03/
Restart Required: Yes
Instructions:
1. Review the vendor advisory for specific patch versions. 2. Backup your OTRS installation and database. 3. Apply the appropriate patch for your version. 4. Restart the OTRS service. 5. Verify the fix by checking version and monitoring logs.
🔧 Temporary Workarounds
Restrict Log and Email Access
linuxLimit access to OTRS log files and administrator email accounts to reduce exposure of sensitive information.
chmod 640 /path/to/otrs/logs/*
chown root:otrs /path/to/otrs/logs/*
Disable Error Email Notifications
allTemporarily disable email notifications for system errors to prevent sensitive data from being emailed.
Update OTRS System Configuration: SysConfig -> Core -> SendmailModule -> disable error notifications
🧯 If You Can't Patch
- Implement strict access controls on log directories and administrator email accounts
- Monitor logs for sensitive information exposure and implement alerting for such occurrences
🔍 How to Verify
Check if Vulnerable:
Check your OTRS version against affected versions: OTRS 7.0.X, 8.0.X, 2023.X, 2024.X, or ((OTRS)) Community Edition 6.0.xCheck Version:
cat /opt/otrs/RELEASE | grep VERSION or check via OTRS admin interfaceVerify Fix Applied:
After patching, verify the version is no longer in the affected range and monitor logs/emails for continued sensitive information exposure.📡 Detection & Monitoring
Log Indicators:
- Log entries containing sensitive data like passwords, API keys, or personal information
- Error messages from upstream libraries that include sensitive context
Network Indicators:
- Unusual email traffic containing system error information
- External access attempts to log files
SIEM Query:
source="otrs.log" AND (password OR api_key OR secret OR token) NOT IN expected_context