CVE-2024-6201
📋 TL;DR
HaloITSM versions up to 2.146.1 contain a template injection vulnerability in the email generation engine that allows attackers to execute arbitrary code in email templates. This can lead to sensitive information disclosure from the HaloITSM system. Organizations using affected versions of HaloITSM are vulnerable.
💻 Affected Systems
- HaloITSM
📦 What is this software?
Haloitsm by Haloservicesolutions
Haloitsm by Haloservicesolutions
⚠️ Risk & Real-World Impact
Worst Case
Full system compromise through remote code execution leading to complete data exfiltration, privilege escalation, and lateral movement within the network.
Likely Case
Sensitive information leakage including user credentials, configuration data, and potentially customer information stored in the HaloITSM system.
If Mitigated
Limited impact with proper network segmentation and access controls preventing exploitation attempts from reaching vulnerable systems.
🎯 Exploit Status
Exploitation requires access to email template functionality, which typically requires authenticated access. The vulnerability is in the template rendering engine.
🛠️ Fix & Mitigation
✅ Official Fix
Patch Version: 2.146.1 and later, or patches starting from 2.143.61
Vendor Advisory: https://haloitsm.com/guides/article/?kbid=2153
Restart Required: Yes
Instructions:
1. Backup your HaloITSM installation and database. 2. Download the latest version from the vendor portal. 3. Apply the update following HaloITSM's upgrade documentation. 4. Restart the HaloITSM service. 5. Verify the update was successful.
🔧 Temporary Workarounds
Disable email template editing
allRestrict access to email template editing functionality to prevent injection attempts
Network segmentation
allIsolate HaloITSM servers from untrusted networks and implement strict firewall rules
🧯 If You Can't Patch
- Implement strict access controls to limit who can create or modify email templates
- Monitor email generation logs for suspicious template injection patterns
🔍 How to Verify
Check if Vulnerable:
Check HaloITSM version in admin panel or via the web interface. Versions below 2.146.1 are vulnerable unless patched with 2.143.61 or later patches.Check Version:
Check via HaloITSM web interface: Admin → System → About, or check application files for version information.Verify Fix Applied:
Verify version is 2.146.1 or higher, or confirm patch version 2.143.61 or later is applied. Test email template functionality to ensure proper sanitization.📡 Detection & Monitoring
Log Indicators:
- Unusual email template modifications
- Suspicious template syntax in email generation logs
- Multiple failed template rendering attempts
Network Indicators:
- Unusual outbound connections from HaloITSM server following email generation
- Traffic patterns suggesting data exfiltration
SIEM Query:
source="haloitsm" AND (event="template_error" OR event="email_generation_failed" OR message="*template*injection*")