CVE-2024-38305

7.3 HIGH

📋 TL;DR

Dell SupportAssist for Home PCs Installer version 4.0.3 contains a local privilege escalation vulnerability where a low-privileged authenticated attacker can execute arbitrary code with elevated system privileges. This affects users running the vulnerable installer on Windows systems, potentially allowing full system compromise.

💻 Affected Systems

Products:
  • Dell SupportAssist for Home PCs Installer
Versions: Version 4.0.3
Operating Systems: Windows
Default Config Vulnerable: ⚠️ Yes
Notes: Only affects the installer executable; requires local authenticated access to exploit.

📦 What is this software?

⚠️ Risk & Real-World Impact

🔴

Worst Case

An attacker gains full administrative control of the system, enabling installation of malware, data theft, or persistence mechanisms.

🟠

Likely Case

Local attackers escalate privileges to install unwanted software, modify system settings, or access restricted files.

🟢

If Mitigated

With proper patching and least privilege controls, impact is limited to denial of service or minimal local access.

🌐 Internet-Facing: LOW, as exploitation requires local authenticated access; not directly exploitable over the internet.
🏢 Internal Only: HIGH, as internal users with low privileges could exploit this to gain full system control on affected machines.

🎯 Exploit Status

Public PoC: ✅ No
Weaponized: UNKNOWN
Unauthenticated Exploit: ✅ No
Complexity: LOW

Exploitation likely involves manipulating installer processes or files; details are not publicly disclosed.

🛠️ Fix & Mitigation

✅ Official Fix

Patch Version: Update to version beyond 4.0.3 as per Dell advisory

Vendor Advisory: https://www.dell.com/support/kbdoc/en-us/000227899/dsa-2024-312-security-update-for-dell-supportassist-for-home-pcs-installer-file-local-privilege-escalation-vulnerability

Restart Required: Yes

Instructions:

1. Open Dell SupportAssist. 2. Check for updates in settings. 3. Install the latest version. 4. Restart the system if prompted.

🔧 Temporary Workarounds

Uninstall SupportAssist

windows

Remove the vulnerable software to eliminate the risk entirely.

Control Panel > Programs > Uninstall a program > Select Dell SupportAssist > Uninstall

Restrict installer permissions

windows

Set strict file permissions on the installer executable to prevent unauthorized execution.

icacls "C:\Path\To\SupportAssistInstaller.exe" /deny Everyone:(RX)

🧯 If You Can't Patch

  • Implement least privilege principles to limit user accounts to standard privileges.
  • Monitor system logs for unusual installer activity or privilege escalation attempts.

🔍 How to Verify

Check if Vulnerable:

Check the version of Dell SupportAssist in the application settings or via 'wmic product get name,version' for version 4.0.3.

Check Version:

wmic product where "name like 'Dell SupportAssist%'" get version

Verify Fix Applied:

Confirm the version is updated beyond 4.0.3 and no longer matches the vulnerable version.

📡 Detection & Monitoring

Log Indicators:

  • Event logs showing unexpected process elevation or installer execution by low-privileged users.

Network Indicators:

  • None, as this is a local exploit with no network activity.

SIEM Query:

EventID=4688 AND ProcessName='SupportAssistInstaller.exe' AND SubjectUserName NOT IN (Administrator, SYSTEM)

🔗 References

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