CVE-2023-25535

7.2 HIGH

📋 TL;DR

This vulnerability in Dell SupportAssist for Home PCs allows local attackers to escalate privileges during first-time installations. Only users who performed initial installations before March 8, 2023 are affected. The flaw enables attackers to gain higher system privileges than intended.

💻 Affected Systems

Products:
  • Dell SupportAssist for Home PCs
Versions: Installer executable file versions prior to 3.13.2.19
Operating Systems: Windows
Default Config Vulnerable: ⚠️ Yes
Notes: Only affects first-time installations performed before March 8, 2023. Existing installations or updates are not vulnerable.

📦 What is this software?

⚠️ Risk & Real-World Impact

🔴

Worst Case

An attacker with local access could gain SYSTEM/administrator privileges, enabling complete system compromise, data theft, malware persistence, and lateral movement.

🟠

Likely Case

Malicious local users or malware could exploit this to bypass security controls, install additional malware, or access sensitive data.

🟢

If Mitigated

With proper access controls and monitoring, exploitation would be limited to authorized local users, reducing overall risk.

🌐 Internet-Facing: LOW - This is a local privilege escalation requiring local access to the system.
🏢 Internal Only: MEDIUM - Internal users with local access could exploit this, but requires specific installation timing conditions.

🎯 Exploit Status

Public PoC: ✅ No
Weaponized: UNKNOWN
Unauthenticated Exploit: ✅ No
Complexity: LOW

Requires local access to the system and specific timing conditions (first-time installation before March 8, 2023).

🛠️ Fix & Mitigation

✅ Official Fix

Patch Version: 3.13.2.19 or later

Vendor Advisory: https://www.dell.com/support/kbdoc/en-us/000211410/dell-supportassist-for-home-pcs-security-update-for-installer-executable-file-for-local-privilege-escalation-lpe-vulnerability

Restart Required: No

Instructions:

1. Download the latest Dell SupportAssist installer from Dell's official website. 2. Run the installer to update to version 3.13.2.19 or later. 3. Verify the installation completed successfully.

🔧 Temporary Workarounds

Uninstall vulnerable version

windows

Remove Dell SupportAssist if not needed or if installation was before March 8, 2023

Control Panel > Programs > Uninstall a program > Select Dell SupportAssist > Uninstall

🧯 If You Can't Patch

  • Restrict local access to systems with vulnerable installations
  • Implement application whitelisting to prevent unauthorized privilege escalation attempts

🔍 How to Verify

Check if Vulnerable:

Check installation date: If Dell SupportAssist was first installed before March 8, 2023, check version in Control Panel > Programs.

Check Version:

wmic product where name='Dell SupportAssist' get version

Verify Fix Applied:

Verify version is 3.13.2.19 or later in Control Panel > Programs > Dell SupportAssist properties.

📡 Detection & Monitoring

Log Indicators:

  • Windows Event Logs showing privilege escalation attempts
  • Application logs showing Dell SupportAssist installation/update activity

Network Indicators:

  • No network indicators - local vulnerability only

SIEM Query:

EventID=4688 AND ProcessName LIKE '%SupportAssist%' AND NewProcessName LIKE '%cmd%' OR '%powershell%'

🔗 References

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