Login Sign Up

CVE-2020-6919

7.8 HIGH

📋 TL;DR

CVE-2020-6919 is a vulnerability in HP Support Assistant software that allows attackers to compromise system integrity and communicate with untrusted clients. This affects users running vulnerable versions of HP Support Assistant on Windows systems. The vulnerability could enable local privilege escalation or unauthorized system modifications.

💻 Affected Systems

Products:
  • HP Support Assistant
Versions: Versions prior to 9.11
Operating Systems: Windows
Default Config Vulnerable: ⚠️ Yes
Notes: Affects HP computers with HP Support Assistant installed. The software typically comes pre-installed on HP systems.

📦 What is this software?

Support Assistant by Hp

View all CVEs affecting Support Assistant →

⚠️ Risk & Real-World Impact

🔴

Worst Case

Complete system compromise through local privilege escalation leading to administrative access, data theft, or malware installation.

🟠

Likely Case

Local attackers gaining elevated privileges to modify system settings, install unwanted software, or access restricted data.

🟢

If Mitigated

Limited impact with proper user account controls and network segmentation in place.

🌐 Internet-Facing: LOW - This appears to be a local vulnerability requiring access to the system.
🏢 Internal Only: MEDIUM - Internal attackers or malware could exploit this for privilege escalation on vulnerable systems.

🎯 Exploit Status

Public PoC: ✅ No
Weaponized: UNKNOWN
Unauthenticated Exploit: ✅ No
Complexity: LOW

Vulnerability details are public but no known public exploits. Requires local access to the system.

🛠️ Fix & Mitigation

✅ Official Fix

Patch Version: HP Support Assistant version 9.11 or later

Vendor Advisory: https://support.hp.com/us-en/document/ish_5585999-5586023-16

Restart Required: Yes

Instructions:

1. Open HP Support Assistant. 2. Check for updates in the application. 3. Install any available updates. 4. Alternatively, download and install the latest version from HP's website. 5. Restart the computer after installation.

🔧 Temporary Workarounds

Uninstall HP Support Assistant

windows

Remove the vulnerable software entirely if not needed

Control Panel > Programs > Uninstall a program > Select HP Support Assistant > Uninstall

🧯 If You Can't Patch

  • Restrict local user access to systems with vulnerable software
  • Implement application whitelisting to prevent unauthorized execution

🔍 How to Verify

Check if Vulnerable:

Check HP Support Assistant version in the application or via Control Panel > Programs and Features

Check Version:

wmic product where name="HP Support Assistant" get version

Verify Fix Applied:

Verify HP Support Assistant version is 9.11 or higher after update

📡 Detection & Monitoring

Log Indicators:

  • Unusual process creation from HP Support Assistant components
  • Failed update attempts for HP Support Assistant

Network Indicators:

  • Unusual outbound connections from HP Support Assistant processes

SIEM Query:

Process creation where parent_process contains "HP" and process_name contains unusual executable names

📊 Metadata

CVE ID: CVE-2020-6919
CVSS v3 Score: 7.8 (HIGH)
CVSS Vector: CVSS:3.1/AV:L/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H
Published: February 16, 2022
Last Updated: November 21, 2024

🔗 References

📤 Share & Export

📄 Export Markdown 📋 Export JSON